UTC Kota Kinabalu (UTC Sabah): Hours, Floors & Counters
What is UTC Kota Kinabalu?
UTC Sabah (UTC KK) is the Urban Transformation Centre on Jalan Belia, off Jalan Tunku Abdul Rahman, Kota Kinabalu. It houses counters for Immigration, JPN, JPJ, LHDN, SSM, PTPTN, MARA and others. Hours vary by counter; Immigration opens Monday to Sunday and JPJ opens on weekends.
UTC Kota Kinabalu at a glance
The Urban Transformation Centre (UTC) Sabah in Kota Kinabalu puts several government counters in one place, so you can settle more than one errand in a single trip. According to the UTC network, it was the sixth UTC in Malaysia, opened on a soft launch on 23 January 2014 and officially opened on 15 November 2014.
Its biggest draw is timing. Some counters, including Immigration and JPJ, open on weekends, and Immigration stays open into the evening.
Immigration at UTC Sabah lists Monday to Sunday, 8:30am to 9:00pm. JPJ lists weekends, 8:00am to 5:00pm. Hours vary by counter, so check the counter's official page before you go.
What do you need to do at UTC KK?
- Passport Immigration Level 5-1, Menara UTC Sabah · open daily except public holidays
- Road tax or driving licence JPJ Level 5-1, Menara UTC Sabah · also open weekends, except public holidays
- MyKad, birth or marriage records JPN Level 2, Menara Khidmat
- Income tax LHDN Level 7, Menara UTC Sabah
- Register a business SSM Level 5-1, Menara UTC Sabah
Source: UTC network directory, checked 5 October 2026
Opening hours and location
UTC Sabah is on Jalan Belia, off Jalan Tunku Abdul Rahman, 88000 Kota Kinabalu. The counters are spread over two buildings, Menara UTC Sabah and Menara Khidmat. The UTC network directory lists the phone number as 088-313 155.
There is no single opening time for the whole building. Hours vary by counter:
| Counter | Location | Hours (official source) |
|---|---|---|
| Immigration (passports) | Level 5-1, Menara UTC Sabah | Monday to Sunday 8:30am to 9:00pm. Closed Friday 11:30am to 2:00pm and daily 6:00pm to 7:00pm. Passport collection and payment until 8:30pm. Closed on public holidays. |
| JPJ (road tax, licences) | Level 5-1, Menara UTC Sabah | Monday to Friday 8:00am to 7:00pm (Friday break 11:30am to 2:00pm). Saturday and Sunday 8:00am to 5:00pm. |
| JPN (MyKad, certificates) | Level 2, Menara Khidmat | Hours vary by counter; check the counter's official page. |
| LHDN, SSM, PTPTN, MARA and others | See the floor guide below | Hours vary by counter; check the counter's official page. |
Gaps show the daily 6–7pm break. Friday breaks (11:30am–2pm) are listed under each row. Both counters close on public holidays; Immigration takes passport collection and payment until 8:30pm.
Source: Immigration and JPJ counter pages, checked 5 October 2026
Which agencies are at UTC KK
Menara UTC Sabah 5
- Level 5-1 Immigration (Jabatan Imigresen) · JPJ (Road Transport Department) · SSM (Companies Commission)
- Level 7 LHDN (Inland Revenue Board)
- Level 8 MARA
- Level 9 PTPTN
- Level not stated KPWKM (Women, Family and Community Development Ministry)
Menara Khidmat 2
- Level 2 JPN (National Registration Department)
- Level 6 JAKIM (Islamic Development Department Malaysia)
Source: UTC network directory, checked 5 October 2026
Other counters may also operate in the building but are not on the UTC network's list. Confirm with the agency before making a special trip.
What you can get done
UTC KK suits everyday transactions. Typical visits cover a passport at Immigration, road tax or a driving licence at JPJ, MyKad or certificate matters at JPN, income tax enquiries at LHDN, or business registration at SSM.
For specialised or complicated matters, you may still be directed to a department's main office.
Tips for a smooth visit
Bring your MyKad (or passport for non-citizens) plus the original and a photocopy of any supporting documents. Take a queue number as soon as you arrive.
Plan around the breaks. Immigration stops from 11:30am to 2:00pm on Fridays and from 6:00pm to 7:00pm every day, and passport collection and payment end at 8:30pm. Many services now start online, so check the department's website first.
When to use UTC versus a main office
Choose UTC KK when your task is routine and you need a weekend or evening slot: a renewal, a replacement, a payment, or a quick enquiry. Having Immigration, JPN and JPJ at one address saves driving across Kota Kinabalu.
Visit a department's main office when your matter is complex or needs specialist officers. For land titles, for example, the Lands and Survey Department is the right place; for business licences within the city, Dewan Bandaraya Kota Kinabalu (DBKK) handles the application.
Counter hours and procedures can change, especially on public holidays. Check the counter's official page, linked in the sources below, before a time-sensitive visit.
Frequently asked questions
Q What are the opening hours of UTC Kota Kinabalu?
Q Is UTC Kota Kinabalu open on public holidays?
Q Is UTC KK open on Saturday and Sunday?
Q Where is UTC Kota Kinabalu located?
Q Which floor is JPN on at UTC Kota Kinabalu?
Sources & References 7 sources
Last verified: 5 October 2026