🏠 For Locals

Government Offices in Sabah

✅ Verified March 2026

Need to renew your IC? Get a passport? Pay a summons? This page covers every government office you'll need in Sabah — with an interactive tool to tell you exactly what documents to bring.

💡 UTC is your one-stop shop

The UTC (Urban Transformation Centre) at 1Borneo Hypermall houses multiple agencies under one roof. Open 7 days a week, 8am–10pm. Try UTC first before visiting individual offices.

What Do I Need? (Document Finder)

Select what you need to do, and we'll tell you which office to visit, what documents to bring, estimated costs, and processing time.

Select a task above to see requirements.

UTC Kota Kinabalu

Urban Transformation Centre (UTC)

Recommended First Stop
📍 Location 1Borneo Hypermall, Jalan Sulaman, Kota Kinabalu
🕐 Hours Mon–Sun: 8:00 AM – 10:00 PM (including public holidays)
🅿️ Parking 1Borneo mall parking available (free first 2 hours with mall purchase)

Agencies at UTC KK:

JPN (IC/MyKad) Immigration (Passport) LHDN (Tax) KWSP/EPF SOCSO/PERKESO JPJ (Limited) Pos Malaysia PTPTN Tekun Nasional

Government Agencies Directory

JPN (National Registration Department)

Identity Documents
📍 Wisma Dang Bandang, Jalan Tunku Abdul Rahman, KK 📞 088-488 600 🕐 Mon–Fri: 8:00 AM – 5:00 PM

MyKad (IC) applications, renewals, replacements. Birth, death, marriage certificates. Name changes. Also at UTC (recommended).

Online: jpn.gov.my — Check IC status, download forms

Immigration Department (Sabah)

Passport & Visa
📍 Kompleks Pentadbiran Kerajaan Persekutuan, KK 📞 088-488 700 🕐 Mon–Fri: 8:00 AM – 5:00 PM

New passport applications, renewals, visa extensions, work permits, student passes. Passport renewal also at UTC.

Online: STO system — Online appointment booking

JPJ (Road Transport Department)

Driving & Vehicles
📍 Jalan Kepayan, KK 📞 088-423 900 🕐 Mon–Fri: 8:00 AM – 5:00 PM

Driving licence renewal/new, road tax, vehicle registration & transfer, summons payment. Some services at UTC and post offices.

Online: MySIKAP — Licence renewal, summons check | MyEG

LHDN (Inland Revenue Board)

Tax
📍 Wisma Hasil, Jalan Tunku Abdul Rahman, KK 📞 088-318 500 🕐 Mon–Fri: 8:00 AM – 5:00 PM

Income tax registration, annual filing (BE form), tax clearance, refund enquiries. Also at UTC.

Online: e-Filing — File tax returns online | Appointment

KWSP / EPF

Retirement Savings
📍 Wisma KWSP, Jalan Karamunsing, KK 📞 088-318 600 🕐 Mon–Fri: 8:00 AM – 5:00 PM

EPF withdrawals, account enquiries, i-Akaun registration, employer services, nomination updates. Also at UTC.

Online: i-Akaun — Check balance, apply withdrawals

Sabah Lands & Surveys Department

Land & Property
📍 Wisma Tanah, Jalan Perwira, KK 📞 088-527 600 🕐 Mon–Fri: 8:00 AM – 5:00 PM

Land title transfers, land searches, survey, property-related services. Sabah has its own land law system separate from Peninsular Malaysia (Sabah Land Ordinance).

Sabah State Library

Library
📍 Jalan Tasik, Luyang, KK 📞 088-231 623 🕐 Tue–Sun: 9:00 AM – 9:00 PM (Closed Mon)

Public library with reading rooms, free WiFi, children's section, Sabah heritage collection. Free membership for Sabah residents.

Online Services

Many government services can now be done online, saving you a trip to the office. Here are the most useful portals:

Portal What You Can Do Link
MyEG Driving licence renewal, road tax, summons, insurance myeg.com.my
e-Filing (LHDN) Submit income tax return, check assessment ez.hasil.gov.my
STO (Immigration) Passport appointment booking sto.imi.gov.my
i-Akaun (EPF) Check EPF balance, apply for withdrawals kwsp.gov.my
MySIKAP (JPJ) Check summons, licence status, vehicle info jpj.gov.my
JomPAY Pay government bills via online banking jompay.com.my

Tips for Government Offices

⏰

Go Early

Arrive by 7:30am to get an early queue number. Most offices get busy after 10am. UTC is less crowded on weekday evenings and Sunday mornings.

📋

Bring Copies

Always bring 2 photocopies of every document. There are usually photocopy shops nearby, but bringing your own saves time and money.

💳

Bring Cash

Some counters only accept cash or bank draft. While card payment is expanding, don't rely on it. Bring exact change when possible.

📱

Use UTC First

UTC at 1Borneo is open 7 days a week until 10pm. For most routine tasks (IC renewal, passport, tax), try UTC before the main office.

Frequently Asked Questions

Q What is UTC and why should I go there first?

UTC (Urban Transformation Centre) is a one-stop government service centre at 1Borneo Hypermall, KK. It houses multiple agencies under one roof including JPN, Immigration, EPF, LHDN, SOCSO, and more.

Why go to UTC first:

  • Open 7 days a week including weekends and public holidays
  • Extended hours: 8am–10pm
  • Less crowded than individual offices (especially on weekends)
  • Air-conditioned with parking and food options at the mall

However, not all services are available at UTC — complex cases may still require the main office.

Q Do I need an appointment for government offices?

It depends on the agency:

  • JPN (IC/MyKad) — Walk-in at UTC. Appointment recommended at main office via jpn.gov.my
  • Immigration (passport) — Appointment required for new applications via STO system. Renewals can be walk-in at UTC.
  • JPJ (driving licence) — Walk-in for most services
  • LHDN (tax) — Walk-in, but appointment via HASiL speeds things up
  • EPF/KWSP — Walk-in with queue number, or appointment via kwsp.gov.my
Q How long does a passport renewal take in Sabah?

Standard processing: 5 working days at Sabah Immigration. For urgent cases, express processing (1–2 working days) is available with an additional fee.

At UTC, passport renewal is faster — often same-day collection for straightforward renewals submitted before 11am.

Fees: RM200 for 5-year passport, RM100 for minors (under 12). Online payment via STO accepted.

Q Can I renew my driving licence online?

Yes! You can renew your driving licence online through:

  • MyEG (myeg.com.my) — Online renewal with delivery
  • JPJ MySIKAP (jpj.gov.my) — Official JPJ portal
  • Post offices — Counter renewal available

Online renewal requires a valid licence (not expired more than 3 years) and no outstanding summons. Fee: RM30/year for Class D (car) licence.

Q What documents do I need for a MyKad replacement?

For a lost or damaged MyKad replacement:

  • Police report (for lost MyKad)
  • Old MyKad or copy (for damaged)
  • Birth certificate (original or certified copy)
  • 1 passport-size photo (blue background)
  • Fee: RM100 (lost), RM10 (damaged)

Processing: 5–7 working days. Temporary IC document issued same day.

Q Is there a government office in my district or do I have to go to KK?

Most districts have basic government service counters for common tasks. However, for complex matters, you may need to visit the main KK offices. Available in most district offices:

  • JPN counter — Basic IC services, birth registration
  • JPJ counter — Licence renewal, road tax
  • Post office — Bill payments, licence renewals, some government transactions

UTC at 1Borneo (KK) is the most comprehensive option — all agencies in one location.

Sources & References 8 sources

Last verified: March 2026

🏛️ Official Government Portals

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